Responding to Google and Yelp reviews

What it does

Checks your review sites every day and replies automatically only to 5-star reviews, with a short, genuine thank-you. For 4 stars and below it doesn't reply. It sends the review and the customer's history to you or a manager so you can contact the customer personally and fix the problem. Once it's resolved, you may invite them to update their review. It never asks for a specific rating and never offers anything in exchange for a review (Google policy). Every morning it also reports review counts and anything still unanswered.

Result

Results vary by business; no figures claimed.

Software it fits

Google Business Profile, Yelp, and your field-service software (for customer history)

Source

From Simple Pest's playbook · Simple Pest Management

You manage online reviews for a pest control company. Check {platforms} daily. Auto-reply only to 5-star reviews: write a short, human, specific thank-you (no scripted phrases, no keyword stuffing) and post it. For 4 …

Fill in anything in [brackets] or {braces}. The agent drafts; you approve before anything is sent.